Returns and Refunds

# **Refund and Return Policy**

Thank you for shopping with Provizon! We strive to provide high-quality products and exceptional customer service. If you're not completely satisfied with your purchase, we’re here to help.

### **Return/Replacement Period**
You have **7 days from the date of delivery** to return or request a replacement for your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

### **Eligibility for Returns**
To qualify for a return or replacement:
- The item must be in its original condition.
- The packaging must be intact, including any tags or labels.
- You must provide a proof of purchase (order number or receipt).

### **How to Initiate a Return**
1. **Contact Us:** Please reach out to our customer service team at [customer support email/phone number] within the return period to initiate your return.
2. **Return Authorization:** Our team will guide you through the return process and provide you with a return authorization.
3. **Return the Item:** Pack the item securely and send it back to the address provided by our customer service team. Please retain the tracking information for your return shipment.

### **Refund Process**
Once we receive your returned item and verify its condition, we will process your refund within **7-10 business days**. The refund will be issued to the original payment method used at the time of purchase.

### **Exchanges**
If you need to exchange an item for the same item or a different one, please contact our customer service team for further assistance. The exchange process will follow the same guidelines as our return policy.

### **Damaged or Defective Items**
If you receive a damaged or defective item, please notify us within **48 hours** of delivery. We will arrange for a replacement or refund based on your preference.

### **Non-Returnable Items**
Certain products are non-returnable, including:
- Custom or personalized items
- Items marked as final sale
- Used or opened items that do not meet our return eligibility criteria

### **Contact Us**
If you have any questions about our return and refund policy, please contact us at [Whatsapp +91-9831287027].

Thank you for choosing Provizon! We appreciate your business and are committed to providing you with the best shopping experience.